Frequently Asked Questions

The products listed and can be ordered are ready to ship. If the item is not available, it will not be able to be put in the cart.

We deliver every Monday to Friday from 09.00 to 17.00 WIB. If the order enters outside of these hours, it will be sent during the company's operating hours. For orders that enter after 17.00 WIB will be sent on the next business day.

The KTX Serpong Party is not responsible for any damage and/or loss incurred due to the negligence of the expedition party. The products we ship have gone through a quality check process and are safely packaged to avoid damage to the products inside. We offer compensation in the form of shopping vouchers for future transactions in the event of damage from the carrier.

For special delivery requests outside of our schedule and/or bulk orders, please contact us at [email protected] and submit your request to our Customer Service. Wherever possible, we will assist with your request. If this is not possible, then we will inform you directly. International Shipping We provide international shipping services according to your needs. For international shipping orders, please contact us at [email protected] and please submit your request to our Customer Service.

Returns apply only to basic/plain shirts without customization, printing, or embroidery that have never been washed. Request a return within 7 days after receiving the item. The product must remain intact and unworn, with proof of purchase. Contact customer service before sending it back. Custom or washed shirts cannot be returned.

Please check the shipping receipt number we sent to your email. Delivery is carried out in accordance with the Delivery Policy.

Make sure you choose the right size according to the size guide we provide. We do not serve returns and/or exchanges of products of the wrong size due to buyer's negligence.

If an item arrives damaged, contact customer service with photos and proof of purchase. Our team will review your report. Returns apply only to basic/plain shirts without customization that have not been washed.

Returns are available only for basic/plain shirts without customization that have not been washed. Contact customer service within 7 days of delivery with proof of purchase. Please wait for approval before sending the item back.

All transactions that have been paid are final and cannot be canceled for any reason.

Of course you can. Delivery as a gift can be done according to the process and conditions stated in our Shipping Policy.

Choose a product, select its color and size, use Design Lab for DTF printing if needed, then check out. You can also use the WhatsApp button in the How to Order guide on this page.

KTX Serpong is responsible for protecting your Personal Data and is subject to Applicable Laws. We are committed to managing, protecting and processing your Personal Data in accordance with this Policy which will apply to all Personal Data we obtain from you through our Platform. Please read and understand this Policy which contains the information you need to know about how we collect, use, process and disclose your Personal Data. We may also collect and process your Personal Data as excluded under Applicable Law which is not outlined in this Policy.We believe that this Policy may assist you in making the decision to provide your Personal Data to us. For the purposes of understanding the KTX Serpong Personal Data Protection Policy (the “Policy”), capitalized words used in this Policy have the following meanings: “Applicable Law” means all laws and regulations relating to the protection and/or management of personal data in force in Indonesia, including but not limited to Law No. 11 of 2018 concerning Electronic Information and Transactions (together with its amendments), Government Regulation No.82 of 2012 concerning the Implementation of Electronic Systems and Transactions and Regulation of the Minister of Communication and Informatics Number 20 of 2016 concerning the Protection of Personal Data in Electronic Systems; “Personal Data” means any data concerning (a) an identifiable individual (i) from such data; or (ii) from data and other information in our possession or in our access to and including data in our database that may be updated from time to time, or (b) defined as “personal data” or “personal information” in Applicable Law; “Platform” means the Social Media and the KTX Serpong Website collectively and any other websites or applications that we may own or manage from time to time; “Social Media” means the pages and accounts of KTX Serpong in third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+; "Website" means the KTX Serpong website which can be accessed through the address https://ktxserpong.id/. In our relationship with you, we may collect Personal Data from you. Examples of Personal Data we may collect include your name, contact details, mailing and delivery address, email address, date of birth, network and device data, your shopping and browsing behaviour, which is identifiable which you provide to us in any form or which we obtain through any form of interaction between us and you. If you provide Personal Data belonging to third parties by submitting such Personal Data to us, you represent to us that you have obtained consent from such third parties to provide their Personal Data for such purposes. By (1) clicking “Yes” from our Policy pop-up or from any other web referring to this Policy from any other online platform, (2) providing your Personal Data to us when registering an account on the Website; or (3) when ordering products or using our services, you have given your consent to the contents of this Policy. We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal and regulatory requirements. You agree to be bound by the applicable terms and conditions of this Policy which may be updated from time to time.

We will endeavour to inform you either by email or by notice on the Website if there are material changes to the Policy.

We offer DTF printing, plain shirts, and logo screen printing and embroidery for personal, community, and business needs. Contact us about materials, colors, quantities, and pricing.

Follow the care label. Turn the shirt inside out before washing, use cool water and mild detergent, avoid bleach, and dry in the shade. Do not scrub or iron DTF prints or embroidery directly; iron the reverse side at a low temperature.